Terms of service

 

Welcome to Lotus TCG. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Lotus TCG

Lotus TCG
13 Cheetham St
Rochdale
OL16 1DG
United Kingdom

Email: contactsupport@lotustcg.store

Lotus TCG specializes in hobby box cards, trading card products, and collectible products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to our website or systems.
  • Interfere with the operation or security of our website.
  • Introduce malicious software, viruses, or harmful code.
  • Use automated systems to access or collect information from the website without authorization.
  • Misuse our website or attempt to disrupt its normal operation.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms of Service have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

However:

  • Product images may vary slightly from the actual product.
  • Packaging, artwork, editions, or other product details may change.
  • Colors may appear differently depending on your device or screen.
  • Product availability may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions on our website.

4. Collectible Products

Lotus TCG sells collectible products, including hobby boxes, trading card products, and sealed collectible items.

Due to the nature of collectible products, individual cards, pulls, inserts, variations, or contents inside sealed products may vary.

Unless specifically stated in a product description, we do not guarantee that a particular card, rarity, insert, variation, or other specific item will be included inside a sealed product.

5. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after you place an order, we will contact you and may offer an appropriate solution, which may include a replacement, alternative product, or refund.

6. Prices

All prices displayed on our website are subject to change without notice.

We make reasonable efforts to ensure that product prices are displayed accurately.

If we discover an obvious pricing error after you have placed an order, we may contact you before processing the order to confirm whether you would like to proceed at the correct price or receive a refund.

7. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging that your order has been received.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

  • Product availability issues.
  • Pricing or listing errors.
  • Suspected fraudulent activity.
  • Incorrect customer information.
  • Technical errors.
  • Other circumstances where fulfillment is not reasonably possible.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

8. Payment

Payment must be successfully completed using one of the payment methods available at checkout.

By submitting an order, you confirm that you are authorized to use the selected payment method.

We may use third-party payment providers to securely process transactions.

Lotus TCG does not generally have access to or store complete payment card information.

9. Shipping

Orders are generally processed within 1–2 business days.

Once dispatched, standard delivery is generally expected within 3–5 business days, subject to the destination, carrier, and circumstances outside our reasonable control.

Delivery estimates are not guaranteed delivery dates.

Delays may occur because of circumstances such as:

  • Carrier delays.
  • Severe weather.
  • Public holidays.
  • Incorrect or incomplete delivery information.
  • Customs or regulatory issues.
  • Other events outside our reasonable control.

Customers are responsible for providing accurate delivery information when placing an order.

10. Returns and Refunds

Our return period is 30 days from the date you receive your order, subject to the conditions described in our Return & Refund Policy.

For collectible products, sealed products should generally remain unopened and in their original condition where applicable.

For complete information about returns, refunds, damaged products, and exchanges, please refer to our Return & Refund Policy.

11. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may request photographs or other information to help us investigate the issue.

Where appropriate, we may provide a replacement, refund, or another suitable resolution.

12. Pre-Orders

Some products may be offered as pre-orders.

If you purchase a pre-order item, the estimated release or dispatch date displayed on the product page is provided for guidance and may change.

Manufacturer, distributor, supply, or shipping delays may affect the expected availability of pre-order products.

If the expected availability of a pre-order changes significantly, we may provide an update where appropriate.

13. Intellectual Property

Unless otherwise stated, the content available on the Lotus TCG website, including text, graphics, logos, images, website design, and other materials, is owned by or licensed to Lotus TCG or used with appropriate permission.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit our website content without appropriate authorization.

Third-party trademarks, product names, logos, and brand names remain the property of their respective owners.

14. Third-Party Services and Links

Our website may use third-party services to provide functions such as payment processing, shipping, analytics, advertising, or other e-commerce services.

We may also provide links to third-party websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, updates, security measures, or circumstances beyond our reasonable control.

16. Limitation of Liability

Nothing in these Terms of Service is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Subject to applicable law, Lotus TCG will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

17. Events Outside Our Control

We will not be responsible for delays or failures to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

  • Natural disasters.
  • Severe weather.
  • Government actions.
  • Transportation disruptions.
  • Carrier failures.
  • Significant supply chain disruptions.
  • Internet or telecommunications failures.
  • Other events beyond our reasonable control.

Where such circumstances occur, we will take reasonable steps to minimize their impact.

18. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted means that the updated Terms may apply to your future use of the website and purchases.

19. Governing Law

These Terms of Service are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections and rights that apply to you.

Nothing in these Terms is intended to remove or restrict rights you may have under applicable consumer protection legislation.

20. Contact Us

If you have questions about these Terms of Service, your order, or our services, please contact us:

Lotus TCG
13 Cheetham St
Rochdale
OL16 1DG
United Kingdom

Email: contactsupport@lotustcg.store