Pre-Sale Information
At Lotus TCG, we may offer selected hobby boxes, trading card products, and collectibles as pre-sale / pre-order items before their expected release or availability date.
Because pre-sale products are ordered in advance, please read the information below carefully before placing your order.
1. What Is a Pre-Sale?
A pre-sale allows you to purchase an eligible product before its expected release or dispatch date.
Pre-sale products are clearly identified on the relevant product page whenever applicable.
When you place a pre-sale order, you are purchasing the product in advance rather than requesting immediate dispatch.
2. Estimated Release Dates
Each pre-sale product may display an estimated release or availability date.
These dates are provided as estimates and may change due to circumstances involving manufacturers, distributors, suppliers, production, or transportation.
A change to an estimated release date does not necessarily mean that your order has been cancelled.
If there is a significant change affecting your order, we will make reasonable efforts to provide an update.
3. Payment for Pre-Sale Orders
Payment for a pre-sale order may be processed when the order is placed, depending on the payment method and checkout conditions.
By completing a pre-sale purchase, you authorize the applicable payment provider to process the transaction according to its terms.
4. Pre-Sale Order Processing
Pre-sale products are normally processed for dispatch once the product becomes available.
Our standard processing time of 1–2 business days generally applies after the pre-sale product has become available for fulfillment.
5. Delivery of Pre-Sale Products
Once a pre-sale order has been dispatched, standard delivery is generally expected within:
3–5 business days
Delivery times are estimates and may vary due to carrier delays, public holidays, weather, transportation issues, or other circumstances outside our reasonable control.
6. Pre-Sale and In-Stock Items in the Same Order
If you purchase both pre-sale and currently available products in the same order, the order may be held until the pre-sale product becomes available.
If you would prefer the available products to be shipped separately, please contact us before placing your order or as soon as possible after ordering.
Additional shipping charges may apply where separate shipments are requested.
7. Pre-Sale Availability
Pre-sale quantities may be limited.
Placing an order does not guarantee immediate availability from the manufacturer or distributor if supply circumstances change.
In the unlikely event that we cannot fulfill a pre-sale order, we will contact you and arrange an appropriate resolution, which may include an alternative product or refund.
8. Pre-Sale Product Information
Product images, specifications, packaging artwork, release information, and other product details may be based on information available at the time the product is listed.
Manufacturers or distributors may change product details before release.
Where appropriate, we will update the product listing when reliable updated information becomes available.
9. Pre-Sale Cancellations
If you wish to cancel a pre-sale order, please contact us as soon as possible at:
contactsupport@lotus-tcg.shop
We will review cancellation requests based on the status of the order and applicable consumer rights.
Once an order has been processed or dispatched, cancellation may no longer be possible before delivery, and the applicable return procedure may need to be followed.
10. Pre-Sale Returns and Refunds
Eligible pre-sale products are subject to our standard 30-day Return & Refund Policy, subject to the applicable return conditions.
For sealed collectible products, the product should generally remain unopened and in its original condition where applicable.
For more information, please review our Return & Refund Policy.
11. Delays and Changes
Pre-sale products may occasionally experience delays.
Potential causes include:
- Manufacturer delays
- Distributor delays
- Production changes
- Supply shortages
- Transportation delays
- Customs or regulatory issues
- Unexpected logistical circumstances
While we cannot control these factors, we will make reasonable efforts to keep customers informed when significant changes affect their orders.
12. Collectible Product Contents
For sealed trading card and hobby box products, the exact cards, pulls, rarities, inserts, or variations contained inside the product are determined by the manufacturer.
Unless specifically stated in the product description, Lotus TCG does not guarantee the inclusion of any particular card, rarity, insert, or variation.
13. Contact Us
If you have any questions about a pre-sale product or an existing pre-sale order, please contact us:
Lotus TCG
13 Cheetham St
Rochdale
OL16 1DG
United Kingdom
Email: contactsupport@lotustcg.store
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Lotus TCG — Collect. Discover. Enjoy.