Frequently Asked Questions

Welcome to the Lotus TCG Frequently Asked Questions page. Below you’ll find answers to common questions about our products, orders, shipping, returns, pre-orders, and customer support.

If you can’t find the answer you’re looking for, please contact us at contactsupport@lotus-tcg.shop.

General Questions

What is Lotus TCG?

Lotus TCG is a UK-based online store specializing in hobby box cards, trading card products, and collectibles.

Our goal is to provide collectors and enthusiasts with a straightforward and reliable online shopping experience.

Where is Lotus TCG based?

Lotus TCG is based in:

13 Cheetham St
Rochdale
OL16 1DG
United Kingdom

What products do you sell?

We specialize in hobby boxes, trading card products, and collectible products.

Product availability changes regularly, so we recommend checking our online store for the latest products and stock information.

Orders

How do I place an order?

Simply select the product you want, add it to your shopping cart, and proceed through checkout.

Before completing your purchase, review your products, delivery information, and order total carefully.

Once your order has been successfully placed, you will normally receive an order confirmation by email.

Will I receive an order confirmation?

Yes. After successfully placing an order, you will normally receive an order confirmation containing your order details.

If you do not receive your confirmation, check your spam or junk email folder.

If you still cannot find it, contact us at:

contactsupport@lotus-tcg.shop

Can I change my order after placing it?

If you need to change an order, contact us as soon as possible.

We will make reasonable efforts to accommodate changes before the order has been processed or dispatched.

Once an order has entered the fulfillment or shipping process, changes may no longer be possible.

Can I cancel my order?

You can contact us as soon as possible if you wish to cancel your order.

We will make reasonable efforts to accommodate cancellation requests before the order is processed or dispatched.

Once an order has been dispatched, you may need to follow our return procedure.

Product Availability

Are all products shown on the website in stock?

No. Product availability can change quickly, particularly for collectible products.

Products that are unavailable may be marked as out of stock or otherwise unavailable for purchase.

Is a product guaranteed to be available if I add it to my cart?

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

Availability is confirmed as part of the purchasing process.

Do you sell pre-order products?

Yes, selected products may be offered as pre-orders.

Pre-order products will be identified on the relevant product page where applicable.

Please review our Pre-Sale Information before purchasing a pre-order product.

Pre-Orders

When will my pre-order be shipped?

Pre-order products are generally processed for dispatch once they become available.

After the product becomes available, our standard processing time of 1–2 business days generally applies.

Are pre-order release dates guaranteed?

No. Release dates displayed for pre-order products are estimates.

Manufacturers, distributors, suppliers, or carriers may change release or availability dates.

If there is a significant change affecting your order, we will make reasonable efforts to provide an update.

Can I cancel a pre-order?

If you wish to cancel a pre-order, contact us as soon as possible at:

contactsupport@lotus-tcg.shop

We will review the request based on the status of the order and applicable consumer rights.

Shipping

How long does it take to process my order?

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

How long does delivery take?

After dispatch, standard delivery is generally expected within 3–5 business days.

Delivery times are estimates and may vary depending on the carrier, destination, public holidays, weather, and other circumstances outside our reasonable control.

Will I receive tracking information?

Where tracking is available, tracking information may be provided when your order is dispatched.

Tracking information can take some time to become active after the carrier receives the parcel.

What if my package is delayed?

If your order has exceeded the expected delivery timeframe, please contact us at:

contactsupport@lotus-tcg.shop

We can help review the available shipping information and, where appropriate, investigate the shipment.

What if my package says delivered but I haven’t received it?

First, check with household members, neighbors, or any designated safe place used by the carrier.

If you still cannot locate the package, contact us and provide your order number and tracking information if available.

Damaged or Incorrect Orders

What should I do if my order arrives damaged?

contactsupport@lotus-tcg.shop

Please provide your order number and clear photographs of the damaged product and packaging where possible.

We will review the issue and determine an appropriate resolution.

What if I receive the wrong product?

Where appropriate, we may arrange a replacement, refund, or another suitable resolution.

What if an item is missing from my order?

We will review the order and assist you with the issue.

Returns & Refunds

What is your return period?

Eligible purchases can generally be returned within 30 days from the date you receive your order, subject to our Return & Refund Policy.

Can I return an opened trading card product?

Sealed collectible products should generally remain unopened and in their original condition where applicable.

Opened products may not be eligible for return depending on the circumstances.

Please contact us if you are unsure whether your product qualifies for a return.

How do I request a return?

contactsupport@lotus-tcg.shop

Please provide your name, order number, the product you wish to return, and the reason for your return.

Do not send a return before receiving return instructions from our customer support team.

How long do refunds take?

Once an eligible returned item has been received and inspected, approved refunds are generally processed within 3–5 business days.

Your bank or payment provider may require additional time before the funds appear in your account.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may vary depending on your location, order, and the payment services available at the time of purchase.

Is my payment information secure?

Payments may be processed through third-party payment providers that use their own security systems and procedures.

Lotus TCG does not generally store complete payment card details on its own systems.

Collectible Products

Can you guarantee a specific card or pull from a sealed product?

No, unless specifically stated in the product description.

The contents of sealed trading card products are determined by the manufacturer.

Lotus TCG cannot guarantee the presence of a particular card, rarity, insert, variation, or pull.

Are product images of the exact item I will receive?

Product images are intended to represent the product being sold.

Packaging, artwork, editions, or other product details may vary depending on the manufacturer and production release.

Please review the product description carefully before purchasing.

Are your products new and sealed?

Where a product is advertised as new and sealed, it is supplied in the condition described on the relevant product listing.

If you receive a product that appears to have been damaged or tampered with, please contact us immediately.

Customer Support

How can I contact Lotus TCG?

You can contact us by email:

contactsupport@lotus-tcg.shop

For questions about an existing order, please include your order number so we can assist you more efficiently.

Where are you located?

Lotus TCG
13 Cheetham St
Rochdale
OL16 1DG
United Kingdom

How quickly will you respond?

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may vary depending on enquiry volume, weekends, holidays, and other circumstances.

Still Have a Question?

If you couldn’t find the answer you’re looking for, we’re happy to help.

Email: contactsupport@lotustcg.store

Lotus TCG
13 Cheetham St
Rochdale
OL16 1DG
United Kingdom

Collect. Discover. Enjoy.