At Lotus TCG, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Lotus TCG
13 Cheetham St
Rochdale
OL16 1DG
United Kingdom

Email: contactsupport@lotustcg.store

Lotus TCG specializes in selling hobby box cards, trading card products, and collectible products.

2. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect certain information.

This may include:

• Full name
• Billing and shipping address
• Email address
• Telephone number, where provided
• Order and transaction information
• Products purchased
• Payment-related information
• Account information, where applicable
• Information you provide when contacting customer support

We may also automatically collect certain technical information when you use our website, such as:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Referring website
• Date and time of visits
• General website usage information

3. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders.
• Deliver purchased products.
• Process payments.
• Provide order confirmations and updates.
• Provide shipping and tracking information.
• Respond to customer service requests.
• Process returns, refunds, and exchanges.
• Maintain and improve our website.
• Prevent fraud, abuse, and unauthorized activity.
• Comply with legal and regulatory obligations.
• Maintain appropriate business and transaction records.
• Send marketing communications where you have provided the appropriate consent.

We only use personal information where there is a legitimate reason to do so, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate business interests, or obtaining your consent where required.

4. Payment Information

When you place an order, your payment may be processed by third-party payment providers.

Lotus TCG does not generally store complete payment card details on its own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

We may retain limited payment-related information, such as transaction status and payment method, where necessary for order management, accounting, fraud prevention, or legal purposes.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality and improve your shopping experience.

Cookies may be used to:

• Keep items in your shopping cart.
• Remember certain preferences.
• Maintain website functionality.
• Understand how visitors use our website.
• Improve website performance.
• Support advertising and marketing activities where applicable.

You can manage or disable certain cookies through your browser settings. However, disabling some cookies may affect the functionality of our website.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

6. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These parties may include:

• Payment processors
• Shipping and delivery providers
• E-commerce and website service providers
• Website hosting providers
• Analytics and marketing service providers
• Customer support service providers
• Fraud prevention and security providers
• Professional advisers
• Government authorities or law enforcement where legally required

We do not sell your personal information to third parties.

Third-party service providers are expected to handle personal information appropriately and only use it for legitimate purposes connected with the services they provide.

7. Order and Delivery Information

To fulfill your order, we may provide relevant information to shipping and delivery providers.

This may include information such as:

• Your name
• Delivery address
• Contact information
• Order details

This information is shared only to the extent reasonably necessary to process and deliver your order.

8. Marketing Communications

If you choose to receive marketing communications from us, we may send information about products, promotions, special offers, or other Lotus TCG updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Unsubscribing from marketing communications will not affect transactional messages relating to your orders, such as order confirmations or shipping updates.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

• The purpose for which it was collected.
• Our ongoing business relationship with you.
• Legal and accounting requirements.
• Fraud prevention and dispute resolution.
• Our legitimate business needs.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it where appropriate.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You should also take appropriate steps to protect your account information and login credentials where applicable.

11. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Withdraw consent where processing is based on consent.
• Request certain personal information in a portable format where applicable.

You may exercise applicable rights by contacting us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our website is intended for a general audience and is not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

14. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We recommend checking this page periodically for the latest version.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us:

Lotus TCG
13 Cheetham St
Rochdale
OL16 1DG
United Kingdom

Email: contactsupport@lotustcg.store