At Lotus TCG, we aim to make ordering hobby boxes, trading cards, and collectible products simple and straightforward. This page explains how our ordering process works and what you can expect regarding product availability.

1. Browsing Our Products

You can browse our online store to explore our available hobby boxes, trading card products, and collectibles.

Each product page may include information such as:

• Product name
• Product description
• Product images
• Product specifications
• Availability
• Price
• Estimated shipping information
• Pre-order information, where applicable

We recommend reviewing the product information carefully before placing your order.

2. Placing an Order

To place an order:

1. Select the product you would like to purchase.
2. Choose the available quantity or variant, where applicable.
3. Add the product to your shopping cart.
4. Review your order and delivery information.
5. Proceed to checkout.
6. Enter the required payment and contact information.
7. Review your order details.
8. Complete your purchase.

After successfully placing your order, you will normally receive an order confirmation by email.

3. Order Confirmation

An order confirmation confirms that we have received your order request.

It may include:

• Your order number
• Products purchased
• Quantities
• Order total
• Delivery information
• Billing information

Please review your confirmation carefully.

If you notice an error in your order or delivery information, contact us as soon as possible at:

contactsupport@lotus-tcg.shop

We will make reasonable efforts to assist you before your order is processed or dispatched.

4. Product Availability

All products displayed on our website are subject to availability.

We make reasonable efforts to keep product availability information accurate and up to date. However, inventory can change quickly, particularly for collectible and limited-availability products.

Adding a product to your cart does not guarantee that it will remain available until checkout is completed.

5. Out-of-Stock Products

If a product is unavailable, it may be marked as out of stock or otherwise unavailable for purchase.

We may update product availability when additional stock becomes available.

If a product you have ordered becomes unavailable before fulfillment, we will contact you where appropriate to discuss an available solution.

Depending on the circumstances, this may include:

• Waiting for additional stock.
• Selecting an alternative product.
• Receiving a refund for the unavailable item.

6. Limited-Availability Products

Some hobby boxes, trading card products, and collectibles may have limited availability.

Stock levels may vary depending on manufacturer releases, distributor availability, demand, and other supply factors.

For limited products, availability is not guaranteed until your order has been successfully processed and accepted for fulfillment.

7. Product Quantity Limits

For certain products, Lotus TCG may limit the quantity that can be purchased per customer or per order.

Quantity limits may be applied to help ensure fair availability and prevent unusual or excessive purchasing activity.

If a quantity restriction applies, it may be displayed on the relevant product page or communicated during checkout.

8. Pre-Order Products

Some products may be offered as pre-orders.

When a product is available for pre-order, the product page may provide an estimated release or dispatch date.

Pre-order dates are estimates and may change due to manufacturer, distributor, supply, or shipping circumstances.

If there is a significant change affecting a pre-order, we will make reasonable efforts to provide an update.

9. Order Processing

Once your order has been successfully confirmed and payment has been received, we generally process orders within:

1–2 business days

Processing times may occasionally be longer during periods of high demand, holidays, product launches, or circumstances outside our reasonable control.

10. Shipping

After processing and dispatch, standard delivery is generally expected within:

3–5 business days

Delivery times are estimates and may vary depending on the delivery address, carrier, seasonal demand, public holidays, and other circumstances outside our reasonable control.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

contactsupport@lotus-tcg.shop

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible. In such circumstances, you may need to follow our return procedure.

12. Pricing and Listing Errors

We take reasonable care to ensure that product descriptions and prices displayed on our website are accurate.

However, occasional errors may occur.

If we discover an obvious pricing, product, or listing error after you place an order, we may contact you to clarify the situation.

Where an order cannot reasonably be fulfilled because of such an error, we may cancel the affected order and provide an appropriate refund.

13. Collectible Product Information

Collectible products can vary depending on the release, edition, manufacturer, and production batch.

Product images may sometimes represent the general product rather than the exact individual item or packaging that will be supplied.

For sealed products, Lotus TCG does not guarantee the presence of any particular card, rarity, insert, pull, variation, or other specific contents unless explicitly stated in the product description.

14. Questions About an Order

If you have questions about an existing order, please contact us and include your order number.

Our contact information is:

Lotus TCG
13 Cheetham St
Rochdale
OL16 1DG
United Kingdom

Email: contactsupport@lotustcg.store

We will do our best to assist you with your order as quickly as reasonably possible.