Accessibility Statement

 

At Lotus TCG, we want our website to be accessible and easy to use for as many people as possible.

We are committed to improving the accessibility and usability of our online store and to providing customers with a clear and straightforward shopping experience.

1. Our Commitment

We aim to make our website accessible to customers with different needs, abilities, and browsing preferences.

As part of this commitment, we work to improve areas such as:

  • Clear and readable website content.
  • Simple and consistent navigation.
  • Understandable product information.
  • Accessible forms and checkout processes.
  • Clear headings and page structure.
  • Appropriate text descriptions for important visual content where applicable.
  • Compatibility with commonly used browsers and devices.

2. Website Accessibility

We regularly review our website and make reasonable efforts to identify and address accessibility issues.

Because websites and technologies are continually changing, some parts of our website may not always provide the same level of accessibility across every device, browser, or assistive technology.

We welcome feedback that can help us identify areas where improvements may be needed.

3. Assistive Technologies

Our website may be used with commonly available accessibility features and assistive technologies, depending on the device and browser being used.

These may include:

  • Screen readers.
  • Browser zoom.
  • Keyboard navigation.
  • Text-to-speech tools.
  • Operating system accessibility settings.

The experience may vary depending on the technology, browser, operating system, and device being used.

4. Product Images and Information

We aim to provide useful product information alongside product images.

Where appropriate, we work to ensure that important information is not communicated solely through visual elements.

If you have difficulty accessing information about a product, please contact us and we will do our best to provide the information in an alternative format where reasonably possible.

5. Feedback and Assistance

If you experience difficulty accessing any part of our website, please let us know.

We welcome feedback about:

  • Navigation difficulties.
  • Problems accessing product information.
  • Issues with forms or checkout.
  • Text readability.
  • Keyboard navigation.
  • Screen reader compatibility.
  • Other accessibility concerns.

Please contact us at:

Email: contactsupport@lotus-tcg.shop

When contacting us, please describe the page or feature you are having difficulty accessing and, if possible, explain what you were trying to do.

This information helps us investigate the issue more effectively.

6. Accessibility Improvements

Accessibility is an ongoing process.

We may make changes to our website, content, design, and functionality as part of our continuing efforts to improve accessibility and usability.

We will consider accessibility feedback when reviewing and improving our online store.

7. Third-Party Content

Some features or services available through our website may be provided by third-party companies.

Examples may include payment services, delivery and tracking tools, embedded services, or other external functionality.

We do not control the accessibility of third-party services, but we will consider accessibility concerns relating to these services where reasonably possible.

8. Contact Information

If you need assistance accessing our website or have an accessibility-related question, please contact us:

Lotus TCG
13 Cheetham St
Rochdale
OL16 1DG
United Kingdom

Email: contactsupport@lotustcg.store

We appreciate your feedback and will make reasonable efforts to assist you.

Lotus TCG
Collect. Discover. Enjoy.