Shipping policy

 

At Lotus TCG, we aim to process and dispatch orders quickly and provide a reliable delivery experience. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays will generally begin processing on the next available business day.

During periods of high demand, product launches, promotions, holidays, or other circumstances affecting order volumes, processing may take longer than usual.

If there is a significant delay affecting your order, we will make reasonable efforts to provide an update.

2. Delivery Time

After your order has been dispatched, standard delivery is generally expected within:

3–5 business days

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the delivery address, carrier, seasonal demand, public holidays, weather, and other circumstances outside our reasonable control.

3. Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation by email.

Where tracking is available, your shipping confirmation may include tracking information provided by the relevant delivery carrier.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

  • Full name
  • Street address
  • House or apartment number
  • City
  • Postcode
  • Contact information

If you realize that you have entered incorrect delivery information, please contact us as soon as possible at:

contactsupport@lotus-tcg.shop

We will make reasonable efforts to update the address before the order is dispatched. However, we cannot guarantee that changes can be made after an order has entered the fulfillment or shipping process.

5. Delivery Delays

Although we aim to meet the estimated delivery timeframe, delays may occasionally occur.

Possible causes include:

  • Carrier delays
  • Severe weather
  • Public holidays
  • High seasonal demand
  • Incorrect or incomplete delivery information
  • Transportation disruptions
  • Operational issues with delivery providers
  • Other circumstances beyond our reasonable control

If your order has exceeded the expected delivery timeframe, please contact us so we can assist you.

6. Lost or Missing Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, or any designated safe place specified for your delivery.

If you still cannot locate the package, contact us at:

contactsupport@lotus-tcg.shop

We may request additional information and, where appropriate, work with the delivery provider to investigate the shipment.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, keep the original packaging and take clear photographs of the package and the products inside.

Please send the relevant information and photographs to:

contactsupport@lotus-tcg.shop

We will review the situation and determine the appropriate resolution.

8. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide:

  • Your order number
  • The product you expected to receive
  • A description of the issue
  • Photographs where appropriate

We will investigate the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution.

9. Pre-Orders

Some products may be available for pre-order.

Pre-order products may have an estimated release or dispatch date displayed on the relevant product page.

These dates are estimates and may change due to manufacturer, distributor, supply, or shipping circumstances.

If an order contains both pre-order and immediately available products, the shipping arrangements may depend on the specific order and products purchased.

10. Shipping Costs

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on the order, destination, delivery service, or promotional offers available at the time of purchase.

11. Delivery Restrictions

Certain products or destinations may be subject to delivery restrictions due to carrier requirements, legal requirements, or other operational limitations.

If we are unable to deliver an order to the selected destination, we will contact you where appropriate and arrange a suitable resolution.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping procedures, delivery services, or business operations.

Any changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us:

Lotus TCG
13 Cheetham St
Rochdale
OL16 1DG
United Kingdom

Email: contactsupport@lotustcg.store